Managed IT Services
Our goal is to reduce the burden of day-to-day IT operations and management. At a high level, we provide end user support by monitoring and managing your servers, desktops, and devices. Connect Business Solutions understands that downtime is not an option.
Here's How We Do It:
- Discuss your current IT business challenges and goals
- Perform an assessment of your current IT environment
- Provide a plan with a timeline that fits your budget
- Respond to your requests in a timely manner
Before any services are rendered, we perform a full assessment at each of your locations. We look at network confiugurations, computer and network hardware, software, infrastructure and security. We document and share our findings with you. We write a proposal for fixing any critical items and make recommendations
Level 1 Support
The Break-Fix Model (Time + Materials)
- Software support
- Business continuity support
- Full-service help desk
- Network connectivity
- Remote & on-site remediation
Level 2 Support
Service Contract Model (10 Support Hours)
- Includes everything in level one support
- Monitor hardware performance of critical devices
- Schedule software patches and updates
- Schedule OS patches and updates
- Monitor business-critical hardware
Level 3 Support
Service Contract Model (20 Support Hours)
- Includes everything in level one & two support
- Establish a disaster recovery plan
- Monitor backups
- Manage software licenses
- Monitor virus scan alerts
- Manage firewalls, routers and switches